Terms of Service

1. Acceptance of Terms

By accessing or using the Flowgenie website (flowgenietech.com) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

2. Services

Flowgenie, operated by Mahesh Ramala, provides AI automation consulting, custom AI agent development, MCP server integrations, and Zoho platform implementation services. The specific scope, deliverables, timeline, and fees for any engagement are agreed upon in a separate written agreement or proposal prior to commencement of work.

3. Use of Website

You agree to use this website only for lawful purposes. You must not:

• Use the site in any way that violates applicable local, national, or international laws or regulations.
• Attempt to gain unauthorised access to any part of the website or its related systems.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Reproduce, duplicate, or exploit any part of the website for commercial purposes without written consent.

4. Intellectual Property

All content on this website — including text, graphics, logos, and code — is the property of Flowgenie or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or distribute any content without prior written permission.

For client projects, intellectual property arrangements (ownership of deliverables, source code, etc.) are defined in the individual project agreement or statement of work.

5. Disclaimers

This website and its content are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Results from AI automation implementations vary depending on business context, data quality, and other factors. No specific outcomes are guaranteed.

6. Limitation of Liability

To the fullest extent permitted by law, Flowgenie shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services, even if we have been advised of the possibility of such damages.

7. Third-Party Links

Our website may contain links to third-party websites (e.g. Upwork, LinkedIn, Zoho). These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Payment and Refunds

Payment terms, milestone schedules, and refund conditions are specified in individual project agreements. Generally, deposits paid to commence work are non-refundable once work has begun, unless otherwise agreed in writing.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the Australian courts.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms, please reach out via our contact form.